Tenant maintenance

Before you submit a work order…

Meet MERV. Two minutes of questions — half the time the fix is a button, a filter, or a reset, and you're done tonight. When it does need a repair visit, MERV writes the request summary for you so the right fix shows up the first time.

MERV

Anchor Point Maintenance Helper — 30 years of fix-it, zero judgment

Hi, I'm MERV — Anchor Point's maintenance helper. Two minutes of questions and I'll either help you fix it right now or set you up with a solid repair request.

First, the important stuff. Is ANY of these happening right now?

• A smell of gas (rotten eggs)

• Smoke, fire, or a carbon monoxide alarm

• Sparks, a burning smell, or a hot outlet/panel

• Water flooding in, or water near outlets or the electrical panel

• Sewage backing up inside

• A ceiling that is sagging or bulging

Emergencies: call 911, then 757-206-2611

Good to know: using this helper is optional and never delays anything — you can always submit a request directly in the resident portal. If anyone's life or safety is at risk, call 911 first. For an after-hours property emergency, call 757-206-2611 and follow the directory to the emergency dispatcher.