MERV

Meet MERV.

Maintenance · Evaluation · Repair · Veteran
Thirty years of maintenance know-how, awake 24/7 — the fastest way to get things fixed in your home.
1

Tell MERV what's wrong

On our website, any hour: homesbyanchorpoint.com/tenants/maintenance-helper. Plain questions, no forms-maze — and photos help MERV help you faster.

2

Try the two-minute fix

MERV knows the quick checks that solve many problems on the spot — a tripped breaker, a flipped GFCI outlet, a clogged filter — and walks you through them safely, step by step.

3

The right tech, prepared

Still broken? Your request arrives pre-sorted, with everything the technician needs to come ready. Fewer repeat visits, faster fixes — and you follow every step in your Resident Portal. Don't have portal access yet? Set it up at homesbyanchorpoint.com/tenants.

Emergencies skip MERV.
Danger to life or safety → call 911 first. If you smell gas, leave the home, then call the gas company and 911. Active flooding, no heat in freezing weather, sewage backup, no water, an electrical hazard → call 757-206-2611, answered day and night.
Anchor Point Property Management · info@homesbyanchorpoint.com · 757-206-2611
Equal Housing Opportunity